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Terms, Conditions, And Refund Policies

"Terms, Conditions, And Refund Policies"

  1. Introduction

  • Welcome to From Zero to Hero Academy. By purchasing and accessing our courses, you agree to these Terms & Conditions. Please read them carefully before completing your purchase. If you do not agree, you must not use our services.

  2. Eligibility

  • You must be at least 18 years old to register and participate in our courses.
  • By registering, you confirm that all information provided during registration is accurate and up-to-date.

  3. Course Access and Delivery

  • Upon purchase, you will gain access to the specified course content, including live virtual sessions, recorded materials, and pre-course preparation resources.
  • Live sessions will be conducted via a secure virtual platform, and recorded materials will be accessible for a set period (e.g., 3 months) as detailed at the time of purchase.

  4. Medical Responsibility Disclaimer

  • The courses are designed for educational purposes only and do not constitute medical advice or clinical guidance.
  • It is the responsibility of participants to ensure that they apply the knowledge gained from the course safely and appropriately within their clinical practice.
  • From Zero to Hero in Medical Education LTD does not accept any liability for clinical decisions, diagnoses, treatments, or outcomes resulting from the application of course content.
  • Clinicians must consult relevant guidelines, protocols, and supervisory requirements specific to their workplace, country, and scope of practice.

  5. Right to Cancel

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of the order confirmation.
  • If the course begins within this 14-day period and you access the materials or attend live sessions, you acknowledge that your right to cancel may be lost.14-day period and you access the materials or attend live sessions, you acknowledge that your right to cancel may be lost.14-day period and you access the materials or attend live sessions, you acknowledge that your right to cancel may be lost.14-day period and you access the materials or attend live sessions, you acknowledge that your right to cancel may be lost.

  6. Intellectual Property

  • All course materials, including videos, slides, and written content, are the intellectual property of From Zero to Hero in Medical Education LTD.
  • You may not copy, share, or redistribute materials without prior written consent.
  • Any violation of this clause may result in legal action.

  7. User Conduct

  You agree to:

  • Use the course platform responsibly and refrain from disruptive behavior during live sessions.
  • Ensure the security of your login credentials and inform us immediately if you suspect unauthorized access.

  8. Liability Disclaimer

  • From Zero to Hero in Medical Education LTD does not accept liability for any loss, injury, or damage resulting from the application of course content.
  • It is your responsibility to ensure that the information provided is interpreted and applied in the context of your professional training and practice.

  9. Changes to Courses

  • We reserve the right to modify course schedules, content, or instructors for operational reasons.
  • Participants will be notified of significant changes, and reasonable alternatives will be provided where applicable.

  10. Privacy and Data Protection

  • Your personal data will be processed in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for details on how we collect, store, and use your information.

"Privacy Policy"

Effective Date:  15/12/2024

  • From Zero to Hero in Medical Education LTD is committed to protecting your personal data and respecting your privacy. 
  • This Privacy Policy explains how we collect, use, store, and protect your information and outlines your rights under applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

  We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, and other details you provide during registration.
  • Professional Information: Job title, professional qualifications, and workplace (if applicable).
  • Payment Information: Billing details, transaction data (processed securely by payment providers).
  • Technical Information: IP address, browser type, and activity data collected through cookies and analytics tools.
  • Marketing Preferences: Information about your preferences for receiving communications.

  2. How We Collect Your Information

  We collect your data in the following ways:

  • Directly from You: When you register for courses, subscribe to newsletters, or contact us.
  • Automatically: Through cookies and tracking technologies on our website.
  • From Third Parties: Such as partner organizations or referral sources, with your consent.

  3. Legal Basis for Processing

  We process your personal data in accordance with applicable laws, relying on the following legal bases:

  • Performance of a Contract: To deliver the services you have purchased.
  • Consent: For marketing communications and certain uses of cookies.
  • Legitimate Interests: To improve services, ensure security, and analyze trends.
  • Compliance with Legal Obligations: To meet regulatory and statutory requirements.

  4. How We Use Your Information

  We use your personal data for the following purposes:

  1. Course Delivery:
    • Process your registration and payment.
    • Provide course materials and access to live or recorded sessions.
  2. Customer Support:
    • Address inquiries, provide technical support, and resolve issues.
  3. Marketing and Promotions:
    • Send information about upcoming courses, offers, and updates if you opt in.
    • Share testimonials with explicit consent.
  4. Analytics and Improvement:
    • Analyze website and service usage to enhance user experience.
  5. Legal and Compliance:
    • Comply with legal and regulatory obligations.

  5. Marketing Communications

  • We will send you marketing communications only if you have opted in.
  • You can withdraw your consent at any time by clicking "unsubscribe" in our emails or contacting us at admin@fromzerotohero.info.
  • We do not share your personal data with third parties for marketing purposes without your explicit consent.

  6. Sharing Your Information

  We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who provide services such as payment processing, email delivery, and analytics, under strict confidentiality agreements.
  • Legal Compliance: If required to do so by law or to protect our legal rights.
  • Partners: With partner organizations involved in delivering courses, marketing assistance, technical support, and other relevant partnerships.

  7. Data Storage and Security

  • Your data is stored securely to the best we can.
  • We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
  • Payment information is encrypted and processed through PCI-compliant providers.

  8. Retention of Your Data

  • We retain your data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
  • Marketing data is retained until you withdraw your consent or unsubscribe.

  9. Your Rights

  Under UK GDPR, you have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, subject to legal obligations.
  • Restriction: Request restriction of data processing in specific circumstances.
  • Objection: Object to data processing for direct marketing purposes or other legitimate interests.
  • Portability: Request transfer of your data to another service provider in a structured, commonly used format.

  To exercise these rights, contact us at admin@fromzerotohero.info


  10. Cookies and Tracking

  We use cookies and similar technologies to:

  • Enhance website functionality.
  • Analyze usage patterns.
  • Deliver personalized experiences.

  11. International Data Transfers

  • If your data is transferred outside the UK or EEA, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms.

  12. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be communicated via our website with the updated effective date.

  13. Contact Us

  If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email:        admin@fromzerotohero.info